Documentation

Getting Started

1. Create Your Account

Sign up for a free account at JelyTech. You'll need to provide your email address and create a secure password. After registration, verify your email to activate your account.

2. Choose Your Plan

Select a plan that fits your needs:

• Free Plan: Perfect for testing with 100 messages/month
• Pro Plan: For growing businesses with 5,000 messages/month and API access
• Enterprise Plan: Custom solutions with unlimited messages and dedicated support

3. Create Your Organization

Set up your organization to manage chatbots and team members. Each organization can have multiple chatbots and team members with different permission levels.

4. Deploy Your First Chatbot

From your dashboard, click "Create New Chatbot" and follow these steps:

1. Give your chatbot a name and description
2. Upload training documents (PDFs, DOCX, or text files)
3. Customize the chatbot's appearance and behavior
4. Test your chatbot in the preview panel
5. Copy the embed code and add it to your website

Chatbot Setup

Training Your Chatbot

Your chatbot learns from the documents you provide. Supported formats include:

• PDF Files: Product manuals, documentation, guides
• Word Documents: FAQs, knowledge base articles
• Text Files: Plain text content and transcripts

Best Practices:

• Use clear, well-structured documents
• Include FAQs and common questions
• Keep content updated and relevant
• Remove duplicate or outdated information

Customization Options

• Appearance: Customize colors, position, and branding
• Behavior: Set greeting messages and response tone
• Language: Configure multilingual support
• Integration: Connect with your CRM or help desk

Embedding Your Chatbot

Add the chatbot to your website with a simple embed code:

<script src="https://jelytech.com/widget/embed.js"></script>
<script>
  JelyTechChatbot.init({
    botId: 'your-bot-id',
    position: 'bottom-right'
  });
</script>

Analytics & Insights

Dashboard Metrics

Track key performance indicators:

• Message Volume: Total messages and daily trends
• User Engagement: Active users and conversation duration
• Response Quality: User satisfaction ratings
• Popular Topics: Most frequently asked questions
• Usage Quota: Monitor your plan limits

Conversation Logs

Review detailed conversation history to:

• Identify gaps in your chatbot's knowledge
• Improve response accuracy
• Understand user needs and pain points
• Export data for further analysis

Team Management

User Roles

• Owner: Full access to all features and billing
• Admin: Manage chatbots and team members
• Member: View analytics and chat logs
• Viewer: Read-only access to dashboards

Inviting Team Members

1. Go to your organization settings
2. Click "Invite Team Member"
3. Enter their email and select a role
4. They'll receive an invitation link to join

Billing & Plans

Plan Comparison

Usage Quotas

Your plan includes a monthly message quota. When you approach your limit:

• You'll receive email notifications at 80% and 95% usage
• Your chatbot will continue to work but may be throttled
• Upgrade your plan anytime to increase your quota

Payment & Billing

All payments are processed securely through Stripe. You can:

• Update payment methods in your account settings
• View invoices and payment history
• Download receipts for accounting
• Cancel or change your subscription anytime

Additional Resources

• API Documentation - For Pro and Enterprise customers
• Support Center - Get help from our team
• Contact Us - Have questions? We're here to help
• Privacy Policy - How we protect your data
• Security - Our security practices