Privacy Policy

1. Introduction

Welcome to JelyTech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot services and website.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, and organization details when you register
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
• Profile Information: Any additional information you choose to provide
• Communication Data: Messages you send through our contact forms or support channels

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our services, including chat logs and interactions with your chatbot
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze service usage
• Analytics Data: We use Matomo Analytics to understand how users interact with our services

2.3 Chatbot Data

• Training Data: Documents and content you upload to train your chatbot
• Conversation Data: Messages and interactions between your chatbot and end users
• Performance Metrics: Usage statistics and performance data for your chatbot

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To create and manage your account, provide chatbot services, and process payments
• Communication: To send you service updates, technical notices, and respond to your inquiries
• Improvement: To analyze usage patterns and improve our services
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Compliance: To comply with legal obligations and enforce our Terms of Service
• AI Training: To power and improve our AI chatbot capabilities using OpenAI's services

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate our services (e.g., Stripe for payments, OpenAI for AI capabilities, Resend for emails)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly consent to sharing your information

We do not sell your personal information to third parties.

5. Third-Party Services

Our services integrate with the following third-party providers:

• OpenAI: Powers our AI chatbot capabilities. Data shared with OpenAI is subject to their privacy policy
• Stripe: Processes payments securely. Subject to Stripe's privacy policy
• Resend: Handles transactional emails. Subject to Resend's privacy policy
• Matomo Analytics: Self-hosted analytics solution that respects user privacy

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Chat Logs: Retained according to your subscription plan and usage needs
• Payment Records: Retained for tax and accounting purposes as required by law

You may request deletion of your data at any time by contacting us at privacy@jelytech.com.

7. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@jelytech.com.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our services
• Provide personalized experiences

You can control cookies through your browser settings, but disabling cookies may affect service functionality.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@jelytech.com
• Contact Form: /contact

14. Additional Rights for EU/UK Users

If you are located in the European Union or United Kingdom, you have additional rights under GDPR, including:

• Right to lodge a complaint with a supervisory authority
• Right to withdraw consent at any time
• Right to restriction of processing

Our legal basis for processing your data includes contract performance, legitimate interests, legal obligations, and your consent.

15. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.